GOM Player

FAQ

No audio when playing any file under Windows 8/ Windows 8.1

Views: 313,891 Date: 2014. 10. 10

If you are using the Windows 8 / Windows 8.1, and you're not getting any audio when you play a video 

file (except for DVDs), please try following the steps below:

 

1) Perform a clean install of the software. 

   1. Completely uninstall GOM Media Player from your system.

   2. Restart your computer. This is important in making sure all uninstalled files are removed completely.

   3. Download the latest version of GOM Media Player from the link below:

      https://app.gomlab.com/site/player/GOMPLAYERENSETUP.EXE

   4. Re-install the software

 

2) Set the "Microsoft DTV-DVD Audio Decoder" to the highest priority 

   1. Launch GOM Media Player

   2. Open the preferences window by pushing F5

   3. Select "Filter" from the list on the left

   4. Go to the "Advanced Settings" tab

   5. Click the radio button next to "Advanced: Customize Filter Priority"

   6. Click the [Add Filter] button

   7. Locate "Microsoft DTV-DVD Audio Decoder" on the list, click on it, then click the [OK] button

   8. The filer should now be added to the filter priority list. Click on it to select it, then change the "Condition" on the right

       side of the window to "Highest"

   9. Close the preferences window and try playing the file again.

 

3) Click the [Find Codec] button!

   If the Codec Finder window pops up when you try to play a file, try clicking the [Find Codec] button and

   then downloading and installing the recommended codec.

 

   If clicking the [Find Codec] button returns a "Codec Not Found" page, or if installing the recommended codec doesn't

   solve the issue, play the file again and click the [Show Details] button when the Codec Finder window appears.

   Copy and paste the displayed information into an email to the Support Center.

 

   For more information about the Codec Finder, please refer to the page below:

   http://player.gomlab.com/guide.gom?tab=31

 

4) If possible, send the File Playback Info and the File Info to the Support Center, along with [Show Details] information

    and some specific details about the file that plays without audio.

 

 

Please try referring to the link below for retrieving the information:

http://player.gomlab.com/eng/support/faq/view.gom?intseq=536

 

 

* DVD audio issue on Windows 8/ Windows 8.1

 

If you cannot get any audio when playing a DVD file, you might want to try downloading and installing the

“FFDSHOW Codec” from the link below:

http://sourceforge.net/projects/ffdshow-tryout/files/

 

If the problem still persists after installing FFDSHOW Codec, please also provide us the information mentioned above in

3) and 4) and other information about the file. 

 

The more information you provide to the Support Center, the faster they can investigate the problem and present you

with some suggestions and possible solutions.

 

GOM Media Player Support Center:

http://player.gomlab.com/eng/support/supportcenter/