FAQ TOP  |  Category:  DVD / VOB

>> Problems with DVD playback


If you are having trouble playing DVDs with GOM Media Player, here are some things you can try that might solve the problem.

1. [Download and Install the AC3 Filter]

In order to play AC3 audio with GOM Media Player you'll need to use an external filter. 

If the Codec Finder appears when you try to play a DVD, or if the DVD plays without audio without the Codec Finder appearing, download and install the AC3 Filter from the link below (click the disk icon next to "codec download"):
http://player.gomlab.com/eng/codec/success.gom?intCodec=191

After installing the AC3 Filter, try playing the DVD again.


2. [Set the Mpeg2Dec Filter to highest priority]

If after installing the AC3 Filter you are still experiencing DVD playback issues, next try setting the Mpeg2Dec Filter to highest priority by following the steps below:

1. Launch GOM Media Player
2. Open the Preferences window (push [F5])
3. Select "Filter" from the list on the left
4. Go to the "Advanced Settings" tab
5. Under "Filter Rendering Method", select "Advanced: Customize filter priority."
6. After completing step 5, the [Add Filter] button becomes active. Click the [Add Filter] button.
7. On the list of filters that appears, find and select "Mpeg2Dec Filter", then click the OK button. 
8. "Mpeg2Dec Filter" should now appear on the Filter Priority list. Select Mpeg2Dec Filter, and then select "Highest" (under the Condition heading on the right side of the window).

** If the Mpeg2Dec Filter does not appear on the filter list, you can download and install it from the link below (click the disk icon next to "codec download"):
http://player.gomlab.com/eng/codec/success.gom?intCodec=179

After the download is finished, run the installer to install the codec.

3. Contact the GOM Media Player Support Center (http://player.gomlab.com/eng/support/supportcenter/)

If you're still having trouble after trying the steps below, please contact the GOM Media Player support center (http://player.gomlab.com/eng/support/supportcenter/) with a detailed description of the issue you are experience and, if possible, the file playback information for the DVD.

To retrieve the file playback info:

1. Launch GOM Media Player
2. Play one of the files that is giving you the issue.
3. Push [Ctrl] + [F1]
4. Click the "Copy to clipboard" button at the bottom left corner
5. Paste the copied content into your reply





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