GOM Player

Support Center

Welcome to the GOM Player Support Center. From here you can submit error reports, ask technical questions, and make suggestions regarding GOM Player.

This support center is for GOM Player only!
If you have a question or comment regarding a different GOM product, please visit the relevant support center.

Before submitting a question/comment to the Support Center:
We try our best to make sure the most common questions and problems are addressed by the GOM Player Guide 
and GOM Player FAQ. Please refer to these pages before contacting the Support Center. Questions that have
already been answered on these pages will receive the lowest priority and my not receive a response.

Operation hours: 10:00 (10 am) GMT+9 to 17:00 (5 pm) GMT+9
Working Days: Monday to Friday (excluding holidays)
* All support requests received after working hours will be replied to in order of submission and developer debugging time.

To submit a question or comment please fill in the information requested below.

* - Required Information

Remember: Not all fields are required, but providing as much information as possible will enable us to better understand
and investigate your issue, and therefore increase the chance of finding a solution quickly. Also its preferable that you submit all concerns or request in English in order for you to be able to receive a swift response.

Do you have some audio issues while playing any file?
You can get help for a problem more quickly.

Contact Information

* Product

File Info can be retrieved by
pressing [Ctrl] + [F1] during
playback. Copy and paste into
the box on the right.

Please be as specific as possible
when describing the problem and
the circumstances surrounding it.
If you're having a playback issue,
let us know if it's with a single file,
all files of a certain type, etc.
Hardware information is also
beneficial.